Privacy Policy

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Last updated : 01-10-2026

Who we are

This privacy policy explains how MyExpert.Solutions Ltd ("MES", "we", "us", "our") collects and uses personal data. We are a company registered in England and Wales (company number 09892737), based in Leeds.

For the personal data described in this policy, we are the data controller. Our ICO registration number is [confirm]. We are committed to handling personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Where we process personal data on behalf of our clients as part of a project, we act as a data processor and handle that data under the terms of our contract with the client.

The information we collect

We may collect and use the following personal data :

Contact details : your name, job title, organisation, email address and phone number, when you complete our contact form or correspond with us.

Enquiry details : the information you choose to include in a message to us.

Client and supplier information : business contact details and records of our dealings with you, including contracts, invoices and payments.

Applicant information : details you send us when registering interest in working with us, such as your CV and professional history.

Website usage data : your IP address, browser and device type, pages visited and how you arrived at our site, collected through cookies and similar technologies where you have consented. See our Cookie Policy.

We do not intentionally collect special category data. Please do not include it in messages to us.

How we use your information and our lawful basis

To respond to your enquiry and provide information you have asked for. Lawful basis : legitimate interests, or steps taken at your request before entering into a contract.

To provide our services and manage our relationship with clients Lawful basis : performance of a contract.

To manage suppliers and partners Lawful basis : contract and legitimate interests.

To meet accounting, tax and other legal obligations Lawful basis : legal obligation.

To consider people who register interest in working with us Lawful basis : legitimate interests.

To analyse and improve our website Lawful basis : consent, given through our cookie banner.

To show advertising on our website Lawful basis : consent, given through our cookie banner.

To send occasional updates about our services to business contacts Lawful basis : legitimate interests, and consent where the law requires it. You can opt out at any time.

Who we share your information with

We never sell your personal data. We share it only where necessary with :

Our delivery partners and subcontractors who help us deliver services, under written confidentiality and data protection terms.

Service providers who support our business, including website hosting [confirm host], Google (Workspace, Analytics, Ads and AdSense), Microsoft (Microsoft 365) and Zoho (CRM, finance and project management tools).

Professional advisers such as our accountants, lawyers and insurers.

Regulators, law enforcement or other authorities where we are legally required to do so.

International transfers

Enquiries that do not lead to work : up to 2 years from our last contact.

Client and supplier records : 6 years after the end of the financial year in which the relationship ends, to meet legal and tax requirements.

Applicant and partner-network details : up to 12 months, unless you ask us to keep them longer.

Analytics data : in line with the retention settings in Google Analytics [confirm, e.g. 14 months].

How we protect your information

We use appropriate technical and organisational measures to protect personal data, including access controls, multi-factor authentication, encrypted connections and regular review of who has access to what. Our partners are required to apply equivalent protections.

Your rights

Under UK GDPR, you have the right to :

Withdraw consent at any time, where we rely on consent.

Access the personal data we hold about you.

Ask us to correct inaccurate or incomplete data.

Ask us to erase your data in certain circumstances.

Ask us to restrict or stop processing your data in certain circumstances.

Receive your data in a portable format, where applicable.

Withdraw consent at any time, where we rely on consent.

To exercise any of these rights, contact us using the details in section 10. We will respond within one month. There is normally no charge.

Complaints

If you are unhappy with how we have handled your personal data, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Contact us

You can contact us about this policy or your personal data :

Through the contact form on our website, marking your message "Data protection".

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

Questions about your privacy?

Have questions or concerns about your privacy? Reach out to our privacy team, and we'll get back to you within one business day.

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